Frequently Asked Questions

Making A Purchase
Browse the products in the website, and add any items that you wish to buy into the shopping basket. Fill in your payment details at the secure checkout.  We will send you an online order confirmation. 
We will despatch your goods as soon as possible, usually within 2 days of receipt of order.
We will send a confirmation email to you, once your goods are about to be posted
We accept Visa and MasterCard.

NB: If you are ordering from outside the UK Mainland we would ask you to contact us before you place your order, so that we can give you a postage price.

How long will my order take to arrive?
All order will be received within 7-14 days. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. 
We will deliver all goods via Royal Mail.
Items are delivered FREE OF CHARGE and this is offered to all deliveries within mainland UK only. For postage to Europe and World Wide, please email us for a postage quotation. 
Items needed for a certain date must be specifically requested at the time of ordering. Despatch by special delivery is available on payment of the appropriate charge. We cannot be held responsible for delays caused by the carrier.
NB: If you are ordering from outside the UK Mainland we would ask you to contact us before you place your order, so that we can give you a postage price.

Lost Items
A royal mail package is declared list after 15 working days. We will do everything possible to assist customers in tracking items lost in transit. If untraceable and carrier accepts lost item, we will replace the goods, once a lost claim has been lodged with them.

‘Just One Offs’
We are very happy to make ‘One Offs’ just for you; after all, this is what we do best! You can contact us with your enquiry, we are sure we will be able to accommodate you. If you have your own fabric and want us to make your items up, then this is no problem at all, again just contact us with your enquiry!

What if I do not like my order when it arrives?
Each JustOneOff item is a bespoke made item; for any supply of goods made to the consumer's specifications or clearly personalised cannot be returned or refunded unless faulty.

What is your returns procedure?
If your order is damaged in anyway once you receive it; please email us straight away. We will do our very best to help you resolve the problem. Personalised items are not returnable. P&P charges are not refundable.
Should a customer wish to return an item unused, you are advised to contact us first by email to make sure that a refund will be agreed to. Simply returning the item does not guarantee your money will be returned, particularly in the case of items that have been made to measure. Also, please note that in all cases JustOneOff will not bear the cost of shipping the returned item and any refund agreed to will not exceed the original retail cost of the product as paid by the customer.

Is there a help line?

Yes, if you need further details or help to make your selections, or you want a quotation on a specific bespoke item, just email your enquiry to us, and we will respond within 24 hours. or telephone 07540 123 505 office hours.  Outside of these hours there will be an answerphone.